| 服务管理课程系列 |
| |
|
NO
|
课程名称 |
适合对象 |
课程时数
|
| 接待 |
店长 |
服务主管 |
经营管理 |
专属服务 |
| C001
|
成功企业CRM规划
|
|
◎ |
◎ |
◎ |
◎ |
12~14hr
|
| C002
|
优质服务接待课程
|
◎ |
◎ |
◎ |
◎ |
◎ |
6~8hr
|
| C003
|
基础商务沟通
|
◎ |
◎ |
◎ |
|
|
6~8hr
|
| C004
|
客诉对应话术技巧
|
◎ |
◎ |
◎ |
◎ |
|
6~8hr
|
| C005
|
全方位顾客满意
|
◎ |
◎ |
◎ |
|
|
12~14hr
|
| C006
|
建立抱怨反馈系统
|
|
◎ |
◎ |
◎ |
|
12~14hr
|
| C007
|
客诉谈判技巧课程
|
|
◎ |
◎ |
◎ |
◎ |
12~14hr
|
| C008
|
如何让客户满意的离开
|
◎ |
◎ |
◎ |
|
|
6~8hr
|
| C009
|
抱怨处理与应对话术课程
|
|
|
◎ |
◎ |
◎ |
12~14hr
|
| C010
|
服务创新思考课程
|
|
|
◎ |
◎ |
◎ |
12~14hr
|
| C011
|
服务接待礼仪
|
◎ |
◎ |
|
|
|
6~8hr
|
| C012
|
电话关怀沟通技巧
|
◎ |
◎ |
|
|
◎ |
12~14hr
|
|
| |
|
 |
